"I WOULD GIVE THIS PROGRAM AN A +++. Laurie was a patient, knowledgeable and easy-going instructor. I am eager to handle more difficult situations with confidence. Delegation! Delegation!..Delegation! :-) The best part of the program was open and honest feedback and group participation. The instructor Laurie gives real life experiences and helps you relate to a lot of problem areas that need to be addressed and how to go about it productively, professionally and confidently. I am able to continue to strengthen my coaching and mentoring skills and hold others accountable. Yes, I would recommend this program. It can be used as a foundation for those looking to transition into leadership positions and assist with current managers and leaders on how to deal with situations."