A few years ago, I switched to a new chiropractor. When I entered the office for my first appointment, the receptionist barely looked up as she unenthusiastically muttered, “Yes?”. Her unfriendly greeting had an immediate impact on my mood as I felt my energy drop. Needless to say, her lack of welcoming energy and friendliness had an impact on my entire experience at the office. I’m certain you have experienced this before—the customer service representative…
Before the year began, my husband and I took a mini-vacation to a bed and breakfast in West Virginia to relax and unwind. With three young kids at home, it’s not often we get away together alone. One of our favorite things to do is read by the fire. On this trip, I read two books cover to cover, and one impacted me so much, I want to share it with you. In studying success…
One of the biggest challenges professionals face when promoted to a leadership role is where to focus their time and energy. In a sole contributor role, we are rewarded for technical expertise and skill. The transition to leadership can be very different and challenging, as many professionals have not been prepared and developed to master the competencies that are necessary for success. I remember the first time my vice president gave me feedback after I…
In August, our family welcomed an Au Pair from Italy who was supposed to be with us for a year. With a busy household of three young kids with many activities, my husband and I were hopeful this was the answer to our struggle of sport schedules, work travel, and two businesses. Having an extra set of hands would reduce some of the stress of managing five different schedules. Within two weeks of arriving, our…
I just returned from five days at the National Speakers Association conference in Denver, Colorado, where I had the opportunity to learn from the best speakers in the world on how they grow their businesses and stay relevant for their clients. These sessions were invaluable—hearing what worked, what didn’t, and the different approaches speakers take in working with clients and making an impact. I took copious notes which sparked many ideas I hadn’t thought of…
Most organizations are average—they are stuck and not growing. Average organizations have average leaders. It is still standard practice for many organizations to promote employees for their technical skills, rather than their ability to lead and inspire other people. This practice perpetuates mediocre cultures. I believe there are three main reasons organizations are average: Employees are promoted for technical proficiency, and not leadership proficiency The leaders are conflict avoidant Cultural health is not a strategic…
A lot has changed over the past thirty years–we can jump on Amazon and have anything delivered to our door in a day, we have hundreds of channels at our fingertips, and we can Google the answer to any question in a matter of seconds. But there is one thing that has not changed much over the years—mediocre leadership. While the world has moved at a fast pace, mediocre leaders and mediocre cultures are the…
It was a week before Christmas, and my three kids were reenacting The Nutcracker in our living room when a fight broke out. My seven-and-a-half-year-old daughter, Olivia, started yelling at her younger brother because he didn’t announce her performance the way she wanted him to. She screamed at him to turn off the lights and start over, and Luca left the room in tears. As I attempted to intervene and bring some peace to the…
I believe most employees want to do a good job. They want clarity on how to be successful and what is expected so they can deliver results. Yet many leaders don’t communicate in a way that brings out the best performance in their employees. There are often little things we do and don’t do as leaders that get in the way of effective communication and results. In many organizations, accountability has a negative connotation. Many…
Forty years ago, there was little talk in business about engaging employees, coaching and developing direct reports, or cultivating the company culture. Many people stayed at the same organization for most of their career. Traditional managers, who were task-oriented and provided a lot of direction but very little inspiration, were tolerated. The command and control style of leadership prevailed. The landscape of the work environment has changed. Employees have more choices, and will leave an…
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