A few years ago, I switched to a new chiropractor. When I entered the office for my first appointment, the receptionist barely looked up as she unenthusiastically muttered, “Yes?”. Her unfriendly greeting had an immediate impact on my mood as I felt my energy drop. Needless to say, her lack of welcoming energy and friendliness had an impact on my entire experience at the office.
I’m certain you have experienced this before—the customer service representative who has no business being in a customer service role. First impressions matter; and it only takes a few seconds for someone to pick up on the energy (or lack thereof) of the person across from them. We train our member service representatives to be friendly and knowledgeable to provide the best service. Yet it still mystifies me how many organizations don’t hire people in customer service roles who actually like interacting with people. Customer service roles are often the first point of contact a customer has with an organization, and can leave a lasting impression; whether good or bad. There is another important position where our energy matters—leadership.
When you are a leader, you are being watched every day, whether you like it or not. Your employees, your colleagues, and your manager are all impacted by your actions, your words, and your energy. Even subconsciously, people are picking up on your energy at work. Do you consistently appear overwhelmed and stressed out? Are you tired or irritated? You are likely transferring that energy to those around you.
Every morning, when you walk into the office, what kind of tone are you setting? Are you greeting your employees with a warm “good morning!”? Your enthusiasm and warmth have to be genuine, but many leaders are not purposeful with how they show up at the office each day.
When you come to a meeting with your colleagues or a coaching session with one of your employees, are you completely present, listening and connecting to the person in front of you? Or are you distracted or inattentive?
We should always be conscious of the energy we are putting out into the world. This doesn’t mean we can’t have a bad day or that we have to be positive and upbeat all the time. Certain situations may not call for an upbeat or friendly demeanor. But it does mean that as leaders, we should be aware that our mindset, energy, and language impacts everyone around us. Our employees look to their leaders for cues on how to behave, and we need to be aware that we are sending as much of a message with our energy as we are with our words and actions. As leaders, we have a responsibility to model the behaviors we want to elicit from others.
Your energy can be impactful outside of work too. I have been conscious of my energy when I walk in the door at home after work. Although sometimes I arrive home tired and stressed from a long day or a terrible commute, before I walk in the door, I consciously release that energy and put a smile on my face to greet my children. I’ve noticed that when I enter the house with positive energy, they give me positive energy (and behavior) back. People often mirror our energy and mindset back to us.
So next time you are entering the office, a meeting, a coaching session, or walking around the office, pause and think about the energy you want to consciously spread to others. Your level of positivity and engagement can impact the mindset and engagement of those around you.